Consumer line: 501-682-1718 or 800-482-1164. When you opt in, we automatically fill in your ID from then on. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. The Basics of Temporary Installations | EC&M No disconnect if customers enters into a deferred payment plan. No disconnect during protection dates if customer agrees and adheres to payment plan. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. . If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. emergency. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. American Electric Power or AEP is an electric utility that serves power customers in 11 states. Stop Service - AEP Ohio Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. Delay disconnect for 30 days with medical certification. Customer must negotiate a payment plan before disconnect date. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Multifamily, new construction, and commercial systems are not eligible. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474. Ban for special circumstances such as extreme weather or life-threatening situation. No termination if National Weather Service issues a heat advisory or excessive heat warning. The utility may not require payment of more than seven percent of the customer's monthly income. PUC approval is needed to shut-off elderly 65 or older. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Cannot disconnect if payment agreement is in effect. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Turn off electricity at your address and close your account. Stop Service - AEP Service Requests - Indiana Michigan Power However, if youre moving to another AEP address, use our transfer service form. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Consumer line: 701-328-4082, 877-245-6685. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. Deferred Payments. Utilities need written approval to shut off services where all household residents are 65 years or older. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Customer must agree to payment plan. Delay disconnect for 30 days with medical certification. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Service cannot be disconnected if customer agrees and adheres to payment plan. Youre in the right place. Prohibits the disconnection of household in extreme heat conditions, 95 and above. No disconnect for 15 days for illness certified by a physician, certification can be renewed. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Utilities temporarily suspend non-payment disconnections during Due date for utility bills extended to 22 days. You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. 62 - 1 PO . Our Regulated Companies Maintaining the nations largest electricity transmission system and more than 223,000 miles of distribution lines, we deliver safe, reliable power to customers in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Utilities seek to resume disconnecting delinquent Ohio customers Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Delaware city water systems. If you continue to use this site we will assume that you are happy with it. 30 day delay and 30 day extension possible in case of life threatening condition. Utilities must offer payment plan suited to customer's financial situation. Were putting our energy to work to make the future brighter and boundless for us all. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. No disconnect (Nov-March) if customers agrees to payment plan. Disconnections during protection dates are considered detrimental to the health of the customer's household and are prohibited. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. During the heating season, a utility may not ask for a security deposit. If you do not remember your login credentials, please click here. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". No termination if National Weather Service issues a heat advisory or excessive heat warning. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. No disconnection if customer agrees to and adheres to payment plan. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. To avoid unauthorized access, youll still have to enter your password. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. To avoid unauthorized access, youll still have to enter your password. The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. You're in the right place. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. Also, cannot shut off a service that the resident needs to run their residential heating system.After November 1, a LIHEAP customer may get service reconnected with a minimum payment of $255. Need to turn off electricity at an address and close your account? Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Privacy Policy | Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Systems must have forced-air cooling and not had a tune-up in 2021. If you have forgotten your security code, please call 888.710.4237. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Consumer line: 800-225-7729, 608-266-2001 (Madison). If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. is aep disconnecting service - Sochamanagement.com "If a customer is eligible for the. Moving to your next home can be exciting and stressful at the same. Required Internet Posting | 30 day disconnect delay if detrimental to health, must have physician certification. When you opt in, we automatically fill in your ID from then on. Traditionally, utilities send a metering service person to connect or disconnect the meter. Copyright All rights reserved.Theme BlogBee by. No disconnect if customer agrees to payment plan. The utility must attempt to make a payment plan with the customer before termination. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan.

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