I want an refund, yet there is no way I can get it. Pleased to meet you, won't you guess my name? For many, international travel is back on the cards. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. What to do?? The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Change My Location Why even have the option of refundable tickets for an extra charge if I cant refund them? and subject to change at any time. Please comply with any stated ticket limit for this event. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Never ever again. Any reason for refund must not be foreseeable at the time. No reply emails or any form of communication. Presented by: We also ensure all reviews are published without moderation. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. It's about $1500 and I have no idea what to do next. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Adverse weather with no Government Agency warnings not to travel. A copy of a notice from the examination body, school, college, university confirming the change of date. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. A copy of the travel warning from the Government Agency. Safe, Fast and Verified Conditions that are unpredictable and the event is more than two months in the future. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I reported the scam to my credit card provider! This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Any vehicleYouplan to use during theBooking. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. I will NEVER buy tickets from this company again! Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. We/Us/Our We are the Booking agent with whom You made the Booking. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. i spent 2 hours online and still didn't manage to secure tickets. The only reason people buy tickets from Ticketek is they have no other choice. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Travel insurance and COVID-19: what you need to know. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . I have contacted your Customer Service team but have not received a response. We missed the show! Our integration means you can list tickets for resale directly from your Ticketek account. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I have now been trying for a refund for 6 months. Adverse weather with no Government Agency warnings not to travel. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Why should I buy from Ticketek Marketplace? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? I paid the additional cost in checkout for refundable tickets. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. A copy of the travel warning from the Government Agency. The office was just as bad as the ticket fees would have you believe. Forcing people to own smart phones is not giving people choice and freedom. Anyone can write a Trustpilot review. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I will never purchase anything with you again. I got tickets to a concert from ticketek that got cancelled of covid. Seven tries before I finally got my second choice of seats. Armed Forces Naval Service, Marines, Army or Air Force. There is not one good review about this dodgy company. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. How insensitive is that. How totally useless. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Tixel is a safe ticket marketplace to trade tickets from Ticketek. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Zero stars, uselessly run, waste of a time company. Fuck that, what a joke of an optional extra. ?DO NOT BUY TICKETS FROM TICKETEK! I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Their customer service to follow up and right the problems is poor. Voluntary relocation or where you are changing employer for a new role. They ended up rejecting my application for a refund and closing it down entirely. A copy of a notice from the examination body, school, college, or university confirming the change of date. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Voluntary relocation or where you are changing employer for a new role. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Press J to jump to the feed. Do I need any special hardware or software for print at home tickets? The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. If enough people do it they'll be investigated. Budjerah: 6:00 6:30pm Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. No way to recover tickets. Verification can help ensure real people write reviews about real companies. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Share. So thanks very much! I'd be interested whether this is something the ACCC would be interested in. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? I am trying to buy tickets but it says unable to lock the ticket. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Where You have not been physically examined by aDoctor prior to the date of the Booking. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Here are 8 tips for writing great reviews. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. How will I receive my tickets? Where You are the business owner or registered Director, or a member of Your family is. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. More Info. failed the examination previously and had to re-sit. To read more about Covid-19 please visit our dedicated page here. A copy of the letter requiring Jury Service. Still waiting for my refund 6 months. is cancelled, postponed or cannot be fulfilled by the. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. But the thing is, they didn't. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. They stole my money too. How did this happen? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. I replied and asked for a direct line or email address to speak to management/no reply since. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Where you cannot provide evidence that the person affected is within the. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. means an unforeseen circumstance completely outside. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Worst website and app I have ever used!!! IfYoudid not make reasonable alternative arrangements to AttendtheBooking. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Why are there multiple listings for the same event at different prices? if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Please also read the General Conditions of Refund. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Cannot add tickets to wallet. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Further details in the disclaimer. Was given tickets for Ed Sheeran concert as a gift. You can do anything you want if you're the only game in town. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Attendance at business meetings and business travel. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Youmade an unsuccessful request for annual leave for the date of theBooking. etc.WHERE IS THE ACCOUNTABILITY? Check to see if they have an online lodge system. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. It goes against our guidelines to offer incentives for reviews. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Released a technology that is fully flawed just like the rest of the governing bodies around the world. means weather where a Government Agency has issued warnings not to travel which mean. Where a Ticket is offered for sale, sold or actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Any translation of this document from English is for assistance and information only. Are Refundable tickets available through Ticketek Marketplace? I got tickets to a concert from ticketek that got cancelled of covid. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. All Theatres and productions and sporting events should seek alternative partners. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The following words or phrases have the meaning shown below wherever they appear in bold in this document. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. is cancelled or postponed by the provider. Abusive partner? Fire A report from the fire service and/or police. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Almost 90 days and still waiting for my refund back. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Simply do not try to contact them in any way shape or form.Worst customer service. 2023 Trustpilot, Inc. All rights reserved. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. You may also wish to resell your tickets if you cannot use them. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. What can I do if my tickets are lost, damaged or stolen? Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. 2023 ProductReview.com.au Pty. This is not an insurance policy. Everybody else looks like a paedo. Safe, Fast and Verified . As it got closer to Christmas I started to worry, as they were to be presents. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Refunds & Exchanges Follow New articles New articles and comments. What gives? I've purchased a ticket and my event is tonight! Abhorrently bad process for handling refunds and rescheduling due to illness. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Buy guaranteed tickets for sold out events at a fair price. Sell tickets directly from your Ticketek Account. An incident number or report from the Police or relevant traffic authority. Confirmation that the document cannot be replaced in time for the Booking. means the unforeseen change of the date of an examination that. Why is your site permanently unavailable. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Breakdown A copy of the call out note froma nationalbreakdown recovery service. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Easy as. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo IMPORTANT Any translation of this document from English is for assistance and information only. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Then I looked on Trustpilot at their reviews and really started to worry! I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Times are approx. Why does Ticketek Marketplace charge fees? Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? The call centre shut the phone to the customer's face.. There is no phone number, only an email which does not get answered. Press question mark to learn the rest of the keyboard shortcuts. To read more about Covid-19 please visit our dedicated page here. (This can normally be obtained from the transport companys website). After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Scalping 18. Clunky unhelpful booking site for Mary Poppins Melbourne. Ltd. All Rights Reserved. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Download the Ticketek App & add your ticket to your wallet now. On-top of that you cant call anyone to purchase ticketsTerrible. Inspite of giving all the details, continuous email stating - send it in new format or send more information. We use dedicated people and clever technology to safeguard our platform. Basically, because they're the only game in town, and they can do whatever they fucking like. Send them an inquiry many times and they are not answering! Reddit and its partners use cookies and similar technologies to provide you with a better experience. A doctor cannot be You or a member of Your family. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Attend participate in, take part in, use, or be present at. Any vehicle You plan to use during the Booking. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Are Refundable tickets available through Ticketek Marketplace? Please also read the General Conditions of Refund. Doors Open: 5:00pm Any temporary relocation for work must be for a period of at least 3 months. Instead I was sent the PDF email after the show. This meant that I had to sit & concert was standing room only. Stick to Ticketmaster. They rapidly charged my credit card, then didn't provide the tickets. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Poor service really. Finally got an answer from them when I contacted fair trading to help. What the hell is that? Sell tickets directly from your Ticketek Account. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Can I use a Ticketek gift card or voucher? Where the examination is being provided by a commercial business (not by an educational board). Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.

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