Cox flat out said and it is also on their website - They do NOT provide firmware updates for user owned/3 rd party modems.. I haven't got a notice of any sort though. (valid at GoNift.com). Connecting to a Coax Cable. However, when buying a modem/router combo, its important to note that youll have to purchase a completely new unit if part of it malfunctions or you want to upgrade one or the other. Your modems firmware is the software that determines how your modem functions. This doesn't match the stored override, so the browser absolutely refuses to trust it and cannot be easily overridden. I would be more than happy to help find a solution to this problem you're experiencing. A model that is both a modem and a router will not only link you to the internet, but it can also link the computers and devices within your home to each other. Gigabit speeds are offered by the nation's largest ISPs, including Comcast Xfinity, AT&T, Cox, CenturyLink, and Google Fiber. Motorola MB7420 16x4 Cable Modem; . In a rather extreme example of Netgears aggressive product release cycle, the company has actually already released two standalone gigabit modems before the technology has even had a chance to hit the majority of American homes. Firmware for your Motorola modem is generally applied by your Internet . What can you do? OpenBSD over 2 years ago. Your email address will not be published. As we determined in the previous steps, I saw that my modem has firmware V1.01.22 installed. When it dies, I have to log in from the LAN and restart the router. As usual, the hardest part will be getting ahold of a representative to return your rented equipment. I had to warranty the same model for the same reason a year ago. Then, press on Choose file and pick downloaded Firmware. If you found this material interesting, check out some relevant posts Ive previously written: How to Update Your Router: The Ultimate Guide. DOCSIS 3.0, which is still more than acceptable, supports more than 100 Mbps. The Motorola MB8600's status lights are helpful for . Heavy may receive a commission if you purchase a product through a link on this page. While many modems stand vertically, others are built to set horizontally. Current firmware supports bonding on 2 Ethernet ports, which is essential for delivering speeds over 1Gbps. Regardless I have the 800 plan and always pull over 900Mbps down on Wi-Fi ! Owning your own modem often saves $156 per year in cable modem rental charges. Netgear Nighthawk CM1150V Cable Modem with Voice, NetgearNighthawk C7800 Modem-Router Combo, Arris SURFboard SBG8300 Modem-Router Combo, Supports >2Gbps connections with bonded ethernet ports, Supports <1Gbps connections with bonded ethernet ports, Not compatible with Verizon, AT&T, or CenturyLink, You can only use one ethernet port at a time, Supports >1Gbps connections with bonded ethernet ports, Not compatible with Verizon, AT&T, CenturyLink, or Frontier, Ethernet ports cant connect to multiple devices, Not compatible with Verizon, AT&T, Spectrum, or CenturyLink. The bottom line here is that you want your modem to get firmware updates when they become available. To give simultaneous Internet access to many devices . The rep said thats not the case since its my own modem. Power OFF the modem for 30 seconds then back ON after you connect the PC to the modem. Deleting the files mentioned will delete all stored certificate overrides including for others that may be needed or important. To recap this modems best features, it has 328 channel bonding and supports a max downstream/upstream of 2 Gbps if you bond two of its four ethernet ports together. The Arris SURFboard SBG8300 bears a lot of similarities to the Arris SB8200. Copyright 2023 Heavy, Inc. All rights reserved. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Other modems, on the other hand, may work if you have Cox Communications but they may not compatible with Comcast Xfinity. No amount of firmware updates will fix it. Comcast XFINITY MB8600 New software/GUI ? This can be especially true when your internet plan isnt with a large provider. Comcast Radom Disconnects . I have an SB8200 that within the past few months dropped from 900+ on xfinity 1200Mbps service down to 500-600. I am not sure of the exact details . Where you can find your modems current firmware version, How to determine what firmware version your modem should have, How it connects to your ISP to provide you with an internet connection, What the settings page looks like when you log in to your modems settings, The ISP youre using isnt a major provider, Your modem is old or an uncommon make and model. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. They should be able to tell you if theyre working on the update or not. Are they going to spend money to have updates tested for a modem that only a small number of their customers have? Your MB8600 supports DOCSIS 3.1, the fastest cable modem service standard. I actually think my firmware might be okay. Hopefully you can see the bigger picture here. If you have any questions or you would like to share your personal experiences with your modem updates, please feel free to drop a comment below. Please post the downstream power level and SNR values for all channels as well as: @BruceWheres a screen shot, hope this helps. For gigabit internet plans. I moved to a new home in Jan 2020, and a tech came out and replaced some wiring and ensured I had good signal. As a result, all ISPs dont update modems like they should. The only downside to this modems port array is that they cannot be used to send Gigabit signals to separate devices. The SBG8300 has four gigabit LAN ports but because they arent bonded, you will have to upgrade when ISPs offer plans that exceed gigabit speeds via bonded ethernet. Switch to the new router, the MB8600, via Spectrum website and it works fine hardwired to the PC. With all the comments that I am reading about updating the firmware through my ISP (SPECTRUM), it sounds daunting. Thats because ISPs wont rent out modems that they dont update. On some occasions it may take them a while to issue a firmware update after its released. The CM1200 works with major cable providers like Comcast Xfinity, Cox, Spectrum, and more. With that said, this isnt the case for everyone. Now connect your modem as shown on the next panel. Making sure your modems software is updated is very important. https://www.motorolanetwork.com/pages/comcast-replacement-program. I am a bot, and this action was performed automatically. Hardware Version: V1. In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. Not sure if other modems do or not (probably depends on where the bug is). To top things off, you need to ensure you have access to Gigabit Internet before you upgrade. Most modems should have a similar IP address. It took a total about . The software functionality and features . Motorola mb8600. It also features fast activation for the most popular internet service providers. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). That is why I shelled out $190 for next gen modem right away to not buy twice. Setup is fast and easy with our Quick Start guide. Within this page, there was a header for firmware and software downloads. Prometheus Exporter for the MB8600 Modem. If the modem isnt running the latest version of firmware, itll get the updated firmware from your ISP and install it. If you buy a new modem thats a popular make and model, itll most likely receive updates from the ISP because a lot of their customers will have the same model that you do. In this case the source is your modem manufacturers website. Download speed has gone from 1.4 tb average to 500mb. If, however, you have a Gigabit plan that uses fiber to the node (FTTN) or cable Internet, then you can provide your own DOCSIS 3.1 modem. In order to have port bonding increase your modems speed to just under 2Gbps or more, your router needs to support port bonding. Look for a modem that doesnt have the lags seen with comparable modems from other brands. Try a wired PC connected to the modem with out the RBR online. I ordered a new MB8600 cable modem, which arrived a week later. Your MB8600 also supports all speeds of any DOCSIS 3.0 services. How to Update Modem Firmware: A Complete Guide. This is usually mentioned in the item description, but if you dont know for sure, contact your cable company to ask. The modem can theoretically pass through a max upstream of about 6 Gbps on its own. However, chances are, you can save on that rent by purchasing a modem that may even work much better than what theyre issuing. Received the Motorola DOCSIS 3.1 cable modem on-time from Amazon. The only way your modems firmware can be changed is by updating the firmware or installing brand new firmware on the device. The Kick-Start Every Morning With Coffee Maker Guide, 10/100/1000 gigabit ethernet port on back, Broadcom Chipset provides security from denial of service attacks, Approved for use with fiber optic, DSL or satellite internet services, Works with gigabit internet speeds but also slower speeds for those who have not been able to make the upgrade yet, Active Queue Management (AQM) reduces internet latency for faster page loads and improved interactive applications like gaming or videoconferencing, Full-band capture digital tuner to enhance speed and save energy. Anyone else having issues? I accessed the Support section of Netgears website and was able to access the support page for my CM600 modem. The MB8600 is easy to set up, and if you are on a network like Comcast Xfinity, Cox, Mediacom Cable, or WOW!, will take little more than plugging it in to get it working. I have an MB8600 on 8600-18.2.9 and am experiencing issues that this new firmware is reported to address. Getting to the Web UI is important for troubleshooting, and since trouble is not uncommon on Comcast, several folks have already run into this issue. Heres a link to my signal levels: https://imgur.com/a/PHOB4qr. If you use four ethernet cables to connect this modem to a router, it can potentially handle downstream up to 3.8 Gbps. On the other hand, they may tell you that they wont be updating your modems firmware. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. Learn More. By updating your modems firmware, youre improving both the security and performance of your modem. Now that Ive described how your modem should be upgraded, lets take a look at the downside. Rebooting your modem didnt work, and your ISP said they wont by updating your modem. Over time, Internet and TV equipment must be updated to keep up with the latest technology. I see a lot of errors on 2 channels on modem, all others seem ok. But buying a modem can be overwhelming if youve never shopped for one before. In this post Ill break down everything you need to know about updating your modem. You need to take action. MB8600 supports ultra fast DOCSIS 3.1: the only cable modem standard that can deliver internet speeds of 1 Gbps or higher: up to many gigabits per second. Compatible services: Xfinity, Cox, Spectrum (not gigabit), Charter, Time Warner, BrighthouseMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. Thanks for the replies. Well take a look at each one so you have a good idea of what your options are. The Motorola MB8600 Modem has a built-in circuit to keep your equipment safe from Mother Nature. As I mentioned, the default password for your modem can be found online, which means anyone with access to your network would be able to get to your modems settings. Front View. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. I'm not getting gigabit Internet speeds through my MB8600 as expected, and three calls to tech support in the last few days haven't fixed it. Your modem needs to update its firmware whenever the manufacturer issues a new version of it. How do you know what the default values are? Any time a software bug or security flaw is found in your modems code, the manufacturer will update the code for your modem and issue an update. Modems are shipped with default IP addresses, and there are many resources online that list what those default addresses are. This is the case for me. . You can: Its not safe for you to have a modem that isnt updated, because it can leave you open to some serious security concerns. The cable modem generates a new certificate with the same issuer and serial number on restart. Network Setup ---> Motorola MB8600 modem / Asus AX89X Router / Asus AC3100 . My line stats are pretty good, so I think I'm set. Just changing the password away from the default goes a long way towards making your modem more secure. The only browser I could login to my modem with is Edge. Lets say you have an older modem thats not very popular. When you restart your modem, it runs through multiple checks when it powers up. In fact, the Motorola MB8600 offers almost identical hardware specs to Arris SB8200, which should come as no surprise considering Motorola is partially owned by the Arris Group. I get the same notification but its fine. We have made changes to keep employees safe so response and call times may be longer than usual. The cert is listed under MTRLC LLC, not under the IP address, so scrolling down and making sure you're on the "Servers" tab is very important. Our community is your official source on Reddit for help with Xfinity services. Answers to be found are better than being left wondering. When I upgraded to gig I got the Arris SB8200 and it was getting like sub 100Mbps speeds until they pushed out the correct gigabit boot config. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); #mc_embed_signup{background:#fff; clear:left; font:14px Helvetica,Arial,sans-serif; } Note that line impairments may exist that the modem is not able to report. One way to mitigate this cost is by ditching your rented networking equipment and providing your own gigabit modem and router. Rented modems from the ISP are usually modem and router combination devices, and they dont usually offer as many features as standalone modems and routers do. The Motorola MB8600 DOCSIS 3.1 Cable Modem is the device that takes the internet from your provider and distributes it into your household for you and any other internet users to access. I'm glad this posting was useful to you! Compatible services: Comcast Xfinity, Cox, Mediacom Cable, WOW!Max downstream: 3.8 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. The Motorola MB8600 DOCSIS 3.1 Cable Modem is the device that takes the internet from your provider and distributes it into your household for you and any other internet users to access. The modem does not indicate that the WAN ports are linked (LAN light flashing green). Old modems do hold up the speeds for the entire building. But you should also consider the Motorola MB8600 Modem, which has a chipset that keeps you safe against denial of service attacks. Simply connect the top two bonded ethernet ports to your compatible router. Yes, youll set passwords on your home network and each device. You can usually find your modems IP address listed on a sticker on the actual device. This modem has 2 OFDM to reduce latency as well. As a result, theres no further action at this point. It seems like a pretty easy process. MB8600 supports ultra fast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher, up to many gigabits per second. It is no longer compatible with 1 gig or higher. If they can fix the problem remotely insist they send a tech out to identify the cause and correct it. The good news is, youre not responsible for updating your modems firmware. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. . They may not have a budget for testing that other, larger ISPs have. For some people this wont be an option, as theres only one major internet provider in the area. The MB8600 absolutely has issues with link aggregation. The first thing to search for when reading a modems description is its compatibility. The fix worked for firefox but Chrome still can't access the modem and I can't find the cert anywhere under Chrome. The Motorola MB8600 Modem features DOCSIS 3.1 technology, while other models have 3.0. If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. If you encounter this in Firefox, you can go to Firefox Options -> Privacy and Security (on the left) -> Certificates (Bottom) -> View Certificates button. One more important note: not all Gigabit services use a standard cable modem. The Netgear Nighthawk CM1150V is functionally identical to the Netgear CM1200 with one exception: the CM1150V is currently one of the only DOCSIS 3.1 modems that supports Xfinity voice services. After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.. Back View. While we typically recommend purchasing a separate modem and router for ease of troubleshooting, this combo unit is an easy option for those looking to fully upgrade their network to the latest standards. The Arris SB6141 is still listed for Comcast Business up to 200 Meg. Click to reveal This time they are saying they need to call Motorola to update the firmware, and Motorola isnt open until tomorrow when Ill be at work and my wife is supposed to be working from home. On top of that, buying your own modem will be cheaper than renting a modem in the long run. Changing the default password of your modem will help keep hackers and bad actors from being able to mess with your modems settings. If its out of date, it should update automatically as long as the ISP has issued the firmware update. Thread starter randomName; Start date Feb 21, 2019; randomName Very Senior Member. Were well aware of this at this point. The way cable modems go, the network port decides the top broadband speed this modem caps at 1Gbps. If your endgame is Gigabit-speed Internet then you will have to upgrade to a DOCSIS 3.1 modem sooner or later. The issue may not occur on Chrome or other browsers. Enter your router username. Showing 1-10 of 14 answers. that will set up a new exemption for the modem and you won't get the alert. That means this modem will be capped at 1 Gbps but it is future-proofed for when networking technology improves. The Knowledge Base provided a list of the latest firmware for all of Netgears modems. Likewise, I don't know what effects the firmware update might have had. The Motorola MB8600 is probably the most feature-rich DOCSIS 3.1 modem on the market. Create an account to follow your favorite communities and start taking part in conversations. This has happened to almost everyone I know that uses Comcast and got gigabit with a 3rd party modem. Create an account to follow your favorite communities and start taking part in conversations. To give simultaneous Internet access to many devices . It utilizes DOCSIS 3.1 firmware protocol which guarantees ultra-fast speeds for cable internet. Finally, upload the update and reboot the router. Upgraded my internet from Blast! One problem with buying a modem versus renting one, however, is that technology is always changing. I appreciate you sharing your logs. Free shipping. Occasionally, youll need to reboot your modem, whether its due to your providers updates or overheating. I know nothing about what these should be. Voice package and you are stuck with it 23:01 Motorola MB8600 is a Plus second ( )! Unless you get your Gigabit Internet from one of these ISPs, then the CM1200 is a great pick. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet. Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. The downside of combo units is that they are harder to troubleshoot but the upside is that they are easiest to install, which can be a game-changer for the technologically-challenged. Reliable modem than the motorola mb8600 latest firmware or the ARRIS and just returned them the next day my modem was using! I just bought this modem at Target last year. Compatible services: Comcast Xfinity, CoxMax downstream: 3.2 GbpsMax upstream: 3.2 GbpsChannel bonding: 328Ethernet ports: 4. I plugged/unplugged every coax cable between the pole and my router, had comcast reload my boot config, and moved back to my old modem and then to my new modem. For the user, this means fewer hiccups and faster page load times. The question is: is this the most recent version of firmware that your modems manufacturer has released? The Motorola MB8600 is still listed at xFinity My Device Info. Compatible ISPs include Xfinity, Cox, Spectrum, Charter, Time Warner, and Brighthouse. However, I notice that the MB8311 is on the modem compatibility list on the Spectrum website. Even if you dont have DOCSIS 3.1 service now, you can benefit from the 328 DOCSIS 3.0 capability thats also built into this cable modem. Description. If enough customers call looking for a modem update, it might motivate them to get the the update released sooner. Given the practical limitations of DOCSIS 3.1 modems, this device works just as well as the other units we tested, so once its sale price drops a bit further it will become the value purchase of the next generation. The only way to know if your modem was updated is to check the firmware version on the device, which well get to later. But do you need to splurge for a higher-priced modem with bigger numbers all around? SNBForums is a community for anyone who wants to learn about or discuss the latest in wireless routers . The Motorola MB7621 24 x 8 Cable Modem Modem is compatible with Comcast Xfinity, Cox and Charter, which are three of the biggest providers. Plus, it has two 1-Gigabit Ethernet ports! MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. Browse our product & service portfolio to find the right solution for your team. Thread . When it comes to updating your modem, theres good news and bad news. TheNighthawk C7800 is Netgears first DOCSIS 3.1-compatible modem-router combo. Office Products, Office Furniture, Computers, Software & Consumer Electronics . And while both the modem and the router are powerful enough to handle the highest throughput available through cable Internet, its worth noting that the built-in router isnt quite as powerful as the modem. chances are there will not be any cert listed in firefox, instead this will work, go to the browser's roaming profile directory %homepath%/appdata/roaming/Mozilla/Firefox/profiles/{profilename}, optionally you can rename or delete 'cert9.db' to reset firefox back to the default keys. At the time I was getting 175 down on a Blast Pro package on an old SB6141 modem. One of those checks is to see if the latest firmware version is running on the modem. Youll likely either want a 164 or 84 modem, which means you have either 16 or eight downstream channels and four upstream channels. That's why an updated modem is so important for getting top speeds. Or is it just to access the web UI of the modem? The Motorola MB8600 is the best of the three DOCSIS 3.1 modems that are widely available right now because of its relatively low price and its two-year warranty. I enabled Link aggregation and haven't had any issues. This issue aside, the SB8200 is definitely one of the best DOCSIS 3.1 modems, and thats not even because of how few there are. With a 164 modem, youll get up to 680Mbps for downloads and only half of that with an 84 modem. To touch quickly on the routers specs, the C7800 has a dual-band AC3200 router that delivers speed in excess of 1 Gbps on both a 2.4 GHz and a 5 GHz band. SCRIPPS CO., ALL RIGHTS RESERVED. After rebooting the modem, they will not be able to get to the modem web UI again until they perform this process to clear the old cert out of the browser. The Fora platform includes forum software by XenForo. 1 Gig NEW Motorola MB8600 DOCSIS 3.1 Cable Modem. Create an account to follow your favorite communities and start taking part in conversations. Seems odd that I need to go buy the MB8611 to continue using my own modem. I'm not sure where to take it from here. For example, Im talking about the major players like AT&T, Comcast/Xfinity, Verizon, or Cox Communications. Not saying I believe them, but thats what they said. In addition to securing your home network against an attack, make sure your modem provides protection against lightning strikes and power surges. A speedy 2.5GbE port enables faster, more reliable Internet for lag-free streaming, gaming, and more! Modem firmware is latest. Question Motorola Moca Adapters or Really Any Moca Adapters Question for Setup: Networking: 2: Aug 3, 2022: Similar threads; Question Looking to use my own router with my fiber modem: Asus RT-AC68U router with Merlin 386.9 firmware running wired only Netgear Orbi RBR50 as access point + 2 RBS50 satellites with wired backhaul Motorola MB8600 modem on Comcast Hi new member here can you please message me if you still have it, thank you. The bottom line is that you dont have the same amount of control over your modem updates because your ISP is responsible for updating it. DWYM is your trusted product review source. Note: Your computer must be connected to your . Just dont forget a Gigabit router. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The main difference is that this modem comes with a powerful wireless router built-in, which can be helpful if you dont already have your own gigabit router to use. Just figured out my modem is running 8611-19.2.20, which I think is the most recent versionmust be something else. I think they might be bad, but I know basically nothing about this. Some modems have a screen that is off to the side a little, making it more difficult to see, especially from a distance. Press J to jump to the feed. New versions of firmware will be released when your modem manufacturer fixes a bug or addresses a security concern in your modems software. The modem address still shows the connection to my modem as HTTPS "unsecured.". LAN Ports 1 & 2 of the modem are connected to router WAN port and LAN port 1. The action you just performed triggered the security solution. It was never valid in the first place. If you had an xfinity modem they just would have swapped it out. That said, I like future-proofing, which is why all of my home PCs have a Wi-Fi 6 wireless adapter in them now. Nothing has been stable for more than a few days. If you can't find the problem the only thing you can do is have a Comcast premise tech out to take a look. Welcome to the Xfinity community!

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