High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. It has to be so simple. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Service Cloud Specialist | Salesforce Trailhead Trying new things- my baby brother practiced crawling through a tunnel. One of my favorite new things this week was taking a shower with my whole block collection. "Not able to figure out what is wrong here. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I also got this error. hey,yes it was, i figured out after you replied. Would you like to share a few more details on how you currently have things set up? Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Hi I am stuck in challenge 6. Tonight's challenge involves the creation of two processes. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Ensure the Case Reason and Type Analysis report format is SUMMARY. :), I am unable to solve this. It was an interesting project, and I wanted to share some lessons learned from . I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. New Profile button, instead of hitting the Clone button on the Technical profile page. An action can be added to the page layout. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. He laughs when I poke his nose and tries to take toys out of my hand. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Did you perform any particular action to get the email available on the console ? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Grab a pen and paper. Copyright 2000-2022 Salesforce, Inc. All rights reserved. I started the whole of the following steps in this section with the objective of creating a macro. That proved to be incorrect. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Ask Question Asked 2 years, 8 months ago. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. My brother has started to play with me! Anyone have any idea? I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang @adityavarma chekuri try to name the support process only "Cloud Technical Team". Review the steps to rename the console to 'Cloud Support Service Console'. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Ensure you group report results correctly. " Open a Case in the service console.2. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Make sure that the correct date range is selected. I am having trouble with step 4. Help with Superbadge Service Cloud Specialist step 4. No. I used a new trailhead playground created exclusively for the service cloud badge. thanks a bunch. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Ensure Agents have access to Knowledge when viewing a Case. This superbadge in specific helps building reusable granular components. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). I also ran into this after copy pasting the API Name out of the error message. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I have sent screen shot of my report to rebecca@capstorm.com . I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Is knowledge set up correctly on the page layout? This is so annoying. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Thanks for the help! Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead I've been in this challenge for hours now. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. If you can not, I'd look around at permissions. I am getting mad over this error now. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. I am stuck on challenge 5. Initial Response milestone- You only need 1 criteria. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. I have used knowledge 1000 times and have never had anything like this. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. I was very impressed by this post, this site has always been pleasant news. Hi,Oh I got it! Click on the category and note the "group unique name" - verify that it is Billing_Topics. If you are still stuck after that, leave a comment with some more details and I'll take a look. Keep working, great job i believe you should like my post home care specialists. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Tweak service Console. You, my amazing reader, get more than tips for a Salesforce Superbadge. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Excellent statistics for your blog, thanks for taking the time to proportion with us. A support process is similar - different stages apply to each process. When I made mistakes, I simply reverted to the last saved version. If you are short on time, start around the 20 minute mark. It's a status. Create the Cloudy Technical Team support process! What other fields do you need to add? Already on GitHub? I got it figured out. I have created data categories and Subcategories and have activated.But have issue with the above error. Its upsurd. Yes! Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. No idea what is missing. any ideas? After editing the service console, you might have to edit the new profiles. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I'm whole again. THANK YOU! When it works it plays a sound to tell you that a case has been assigned to you. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Did you check the little box to activate the entitlement process? Prework and Notes. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. By clicking Sign up for GitHub, you agree to our terms of service and Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Wait 24 hours then re-create the process. Please guide me on this.Thanks. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. I have created and recreated the Cloud Technical Team support process more times than I can count. Hi All,I am currently stuck at challenge 4. Service Cloud Specialist Superbadge Challenge 6. Its awesome once its all working. It is hard to give many hints about this step without giving away too . I've been stuck on this error message for two days! This worked for me. I ran into the same issue. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? At last count, there are 81 Salesforce Trailhead projects for developers. Install the unmanaged package from the prework if you haven't already. Use the search o. Hello! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Right now he' taking a nap.so I'm off to edit some reports! My problem was that I had 2 users with the same name: Ada Balewa. I am not intending to give out the answers, just a little bit of a nudge. I removed those and then the trailheadapproval was there. Usually this is due to some pre-existing configuration or code in the challenge Org. Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Error: "We can't find the Entitlement Name in the System Administrator Profile. I like your blog.Devops Online Training in HyderabadLearn Devops Online. please verify. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? I am glad that you figured it out. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. and me too!! (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Ensure Agents have access to Knowledge when viewing a Case". Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Nice and informative blog! Ensure you create 'Billing Topics' for Knowledge." If you need more help, leave a comment! Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. this blog is beneficial and great information to share with us. Could you suggest how to troubleshoot it ? Service Cloud Consultant Certification Guide & Tips Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger I'm not sure I would have figured that out if I didn't stumble across this forum. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I have named and renamed it (Over and over and over). The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Use Lightning Knowledge to create a knowledge base for better customer service. Hi fixed it. []Safari 43 are for Admins. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. "I have created the Entitlement Process named "Cirrus Support Process" twice now. But I have successfully created this service console in my playground. I can't figure out what this error means. Trailhead Baby any idea? I kept that particular module open one on screen while I walked through this step. Use another way to specify capacity for the routing configurations. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Theyre such a useful way to remember what needs to be done before you start. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Ive always thought this was pretty cool. When you start a create a new report, simply click to start with a clean screen. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I am unable to rename the "Service" console , I receive this message when selecting Edit. Did you start with a clone of the correct profile? And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? If you need more help, leave a comment! I'd just give it 24 hours then recheck the challenge. "This is a standard app. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. . Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. These are instructions on the types of rules you need to make. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Usually this is due to some pre-existing configuration or code in the challenge Org. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! January 07, 2019. donut! I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Ensure you set up the routing for Advanced Cases properly. When I made mistakes, I simply reverted to the last saved version. Configure a named credential and remote site according to the specifications outlined in the business requirements. Ensure you group report results correctly. Trailhead Baby, THANK YOU SO MUCH!. No. I had figured that out in order to build the macro. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. @MM - thanks for your time. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Service Cloud Specialist Superbadge - Qiita Review the steps to create the 'Cloud Technical Team Support Process'.". Hope this solves it for you too. Thanks a lot because I asked SF support and got this answer which did not help me much. I have finally managed to get through this stage. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. I'm at a loss as to what I could be missing. We can't find a field called 'Question Long Text Area'. Hello, I passed the first challenge but i still have a question. But trailhead gives an error message back. I was convinced I was missing something and racked my brains over it. Various trademarks held by their respective owners. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. This is my journey- a normal kid by day- a Trailhead explorer by night. Yes you do. I have tried a thousand times with all variationsand the same error keeps coming up. I'll take a look as soon as Trailhead is back up! error, has anyone found any way around this? Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I hope that you feel inspired. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Look at the page layout again- there is another item you will need to add. nay help is much appreciated. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Or rename a standard one? You also get personal insight into the life of a Trailhead Baby! A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Still stuck? I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! If you haven't taken the Onmi Channel module yet, now is a good time! That is why I referred to the question that was asked to you before on May 31st. This is where you start building out the ability to manage support levels. I had to do a quick refreher on this topic mid-superbadge. I resolved the issue, by deleting the Billing profile and recreating it using. Hi All,Im struggling to complete challege 6. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I learned so much doing it. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud.

Kelly Dobeck Married, Sports Direct Cancellation Request, Hot Air Balloon Festival Kansas, City Of Chicago Ems Records Authorization, Articles S