Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. How many stars would you give TruGym? Here are 8 tips for writing great reviews. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Very clean with a good atmosphere and equiptment maintained to high levels. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Weights are all over the place. My contract expired and I cancelled my membership. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. I got nothing. Try to greet customers with a smile and always be courteous and respectful. I'd be in two minds about renewing my membership next year. beyond me , they have sullied their name. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Bit apprehensive being a female in my 50s. It goes against our guidelines to offer incentives for reviews. Highly recommended. It said I should hear back within 48 hours. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. THE WORST customer service i have ever had the misfortune to encounter. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Its not worth the money that I am paying now. Companies can ask for reviews via automatic invitations. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. This review is on the company and not the local gym. We also ensure all reviews are published without moderation. The company needs shutting down. Anyone can write a Trustpilot review. | Read 41-60 Reviews out of 258 They now refuse to refund monies taken. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. 2023 Trustpilot, Inc. All rights reserved. Head office failed to respond to emails! Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Finally. AVOID LIKE THE PLAGUE. Good luck TruGym you are going to need it! The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! The management are useless and very unfriendly. A wide variety of equipment to suit your personal needs. After a few weeks of this i started to get upset. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Your experience matters. Pool full of screaming kids. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Amazing staff who always smile when I'm swiping in and are always ready to help. BUILD A PERFECT RESUME. Complaining to TruGym is difficult. Dreadful management of memberships Id avoid this company and invest elsewhere! Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. We use dedicated people and clever technology to safeguard our platform. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. The main reason that I joined is for the Les Mills Combat class. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Avoid. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. we were never told about it and there are no signs of cctv anywhere to warn us. A nice gym and I enjoy my early morning workouts. Same as below - Trugym Bromley closed and didnt refund the lost membership. Verification can help ensure real people write reviews about real companies. I was paying double on a different gym and was always having problems but this is miles better. Companies can ask for reviews via automatic invitations. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Here are 11 ways to become an excellent customer service professional: 1. Correction: non-existent customer service. | Read 21-40 Reviews out of 264 The branch (Chatham) don't even answer my emails now! Good equipment. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. I tried to speak to the gym they said there was nothing they could do. a nice open plan gym. trugym customer service. We use dedicated people and clever technology to safeguard our platform. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Would definitely give more stars if I could! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 41-60 Reviews out of 241 Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. As far as I'm aware non of the members have received refunds on their memberships either. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Awful!!! Trugym Chathamarrrgh!!! trugym customer service. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Graham. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. ?TruGym this is unlawful and action is being taken. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. I go to the gym because its an only female gym, however its extremly dirty. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. How many stars would you give TruGym? Gym was great but suddenly closed down with little more than a note on the door. Moreover i received several very abusive emails from them in the days following. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Most staff are very polite. The staff, although minimal, are friendly and helpful. Plus side, plenty of cardio equipment. DO NOT SIGN UP THERE TERRIBLE! And the price is ok.Over all not impressed with the gym at all. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Needs airing conditioning throughout the gym. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members It would also be good to have some hit classes in the morning at 6. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Date of experience: 10 November 2022. The changing rooms are always clean and the same for the showers! woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. The staff are more interested in their weekend plans than theirmembers. All rights reserved. This gym is great! The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. False advertising! However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. This year I registered again with a different email address. They are still charging me 6 months later and now have sent me a bill for over 50!!! Pay a little bit more and go somewhere decent ! Dont join the gym. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. DISGUSTING!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. | Read 261-266 Reviews out of 266 2023 Trustpilot A/S. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). | Read 81-100 Reviews out of 267 The gym had closed down suddenly in November 2021 and hasn't provided a refund. Les Mills instructors are required to complete updated training twice a year to remain accredited. Waste of money. Staff were non empathetic and unhelpful following the incident. It goes against our guidelines to offer incentives for reviews. Submit an enquiry or refer a friend to truGym today! Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. I also send two emails through to them and I never even received an acknowledgement let along a response. I paid for a year membership and at that point had several months left. It goes against our guidelines to offer incentives for reviews. This is when we could get in the pool from February. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. How many stars would you give TruGym? I appreciate that it is a budget gym and the range of equipment is adequate. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Absolute disgrace of a place rude obese staff. Staff come across rude and unapproachable. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would not recommend this gym to anyone. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Management is awful only good thing about trugym . Join the 269 people who've already contributed. Completely recommend this gym for any women that are looking for a great gym for good value for money. If you want a real Les Mills class, or any customer service, go to another gym! Your experience matters. Training and fitness levels catered for the individual. Staff beyond rude ! Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Companies can ask for reviews via automatic invitations. TruGym is filled with good equipment and friendly staff. No on-duty lifeguard (is this actually legal!!!). Having booked online, I would have expected an email letting me know. Staff are brilliant and very helpful. Fantastic facilities. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Fuming to be honest. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. I was asked if Id like to suspend or cancel my membership. Join the 244 people who've already contributed. 14 Customer Service Resume Examples for 2023. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Your experience matters. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. They've also had bad reports in the paper. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Bring back Les Mills Body Combat please! This seems to be the case for all former members not just me. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! You can never get a response from customer service. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Very clean and covid compliant. The response by the manager was delayed and unprofessional. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Your experience matters. PREMIUM EQUIPMENT Understandably very angry!! Join the 271 people who've already contributed. I find I spend more time on looking for the weights I need and connectors rather than actually training! How many stars would you give TruGym? Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. Very shocking, and it looks like I'm one of many many cases. Your experience matters. Lovely gym with great facilities! Find out how we combat fake reviews. Dreadful management of memberships Id avoid this company and invest elsewhere! Join the 263 people who've already contributed.

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