Federal 307 Chet-Pto. setting in the Riviera Maya, set along Mexico's Caribbean coast. Review tags are currently only available for English language reviews. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. The food and the atmosphere at Flavour Market were very good. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. These cookies do not store any personal information. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. From the moment we walked in, we were treated like VIPs! COVID Safety: We are vaccinated, so felt safe traveling. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. Overview. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Please, receive our warmest regards from The Excellence Collection. Is parking available at Excellence Riviera Cancun? more. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. The Mile spa is really a top-class offering, but it does come at a premium price. The level of service and attention to detail was unparalleled. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. Nonetheless, there are tons of pools and space to get sun and swim! When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. The other pools were pretty much the same temperature as the air around us. We also noticed that there was a large volume of staff working throughout the resort. They were waiting with a very comfortable luxury SUV for us outside the airport. The GoodThe staff at ERC are nothing short of amazing. The test was fast and easy (its the stick in nose test). Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. So, if you value privacy the Excellence club might be for you. They taught us some Spanish phrases and talked about Bollywood! This is by far the best all-inclusive Ive ever stayed at. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. The Indian food is actually legitimately good and quite authentic. Juarez, Km 324 - 342, Mza. Whats included in the all-inclusive package. The staff was absolutely incredible. However, guests are not required to wear a mask anywhere, but there is space available everywhere. All of the team members go above and beyond for service. Please, receive our warmest regards from The Excellence Collection. Six meandering pools wind through their grounds. by Adrian updated October 11, 2022, 7:10 pm. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. Thank you Javier! This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. We recommend going around an hour before the tour commences to get on the tour. We liked it so much we ate there three times over our ten-day stay. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. The housekeeping team was super-efficient. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. We went to the concierge and they printed out results for us, which they already had tied to our room. A couple of the restaurants are adult only as well. I would recommend you go there, much better value. The focus is on keeping you safe. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Fun and tasty. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Room: We have done all level of rooms in the past and there is not a bad room in the resort. Federal 307 Chet-Pto. The airport/airlines recommend an App like VERIFLY to upload your results. A world of exciting flavors awaits at Excellence Riviera Cancun, where ten of the best restaurants in the Riviera Maya await. The resort is beautiful. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Many people bring their own insulated drinks with built in straws. Our driver wore a mask and we did too in the enclosed space. Please, receive our warmest regards from The Excellence Collection. Also, the liquor choices are really bad. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. Cleaning round the clock. Please, receive our warmest regards from The Excellence Collection. Javier was one of the best. It would be nice to have some fans to help with sweating, but not that big of a deal. The Excellence Riviera Cancun is a strong offering. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Share. Ensuring proper protocols are in place. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. There is a second floor with a private deck and plunge pool. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. All the house wine is the same at every bar and restaurant and it's really bad. This is the version of our website addressed to speakers of English in the United States. There were no empty drinks left sitting by the pool for too long. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. A. The entire staff at the resort wore masks the entire time. It is a very positive change when you see how much trash ends up in the ocean. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. 11/10 rating. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. They were waiting with a very comfortable luxury SUV for us outside the airport. Its a simple fix I will remember for all future trips. It has lovely sea views and is located in a small corner of the resort. Im currently at ERC (July again) and the vibe is completely different. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. These cookies will be stored in your browser only with your consent. 1 (888) 307-2623. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. These are just some of the people that make the ERC so special for. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. It is just a slight reduction that you wouldn't notice if you haven't been there before. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. It was handled beautifully with no issues at all. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. The staff at ERC are nothing short of amazing. This website uses cookies to improve your experience while you navigate through the website. The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. Always one of our favorite restaurants when we visit Excellence resorts. Yes, free parking is available to guests. There are so many wonderful choices for any food or drink. Pool rules say you cannot take them out of the water, but everybody does. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. If everybody just left them in the water when not in use, there would be more than enough available. Which room amenities are available at Excellence Riviera Cancun? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Its a must-try if you like Asian food and was our favorite restaurant on the resort. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. This is the version of our website addressed to speakers of English in the United States. Each night it felt like we were whisked off to a faraway location with some really solid eateries. Although it was a little murky in parts. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. Plus, makeup and hairstyling for the bride. I would highly recommend this resort to anyone! You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. We were able to get a covid test at the resort to return to the US. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. I would recommend getting more comfortable/soft sheets. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi If youve ever been to an all-inclusive resort you know the drill. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. Wedding planners, along with wedding packages and honeymoon packages are available. The service is great, and the grounds are beautiful. Toggle The Excellence Collection. We really liked the Italian offering here. Please, receive our warmest regards from The Excellence Collection. Peek behind the bedroom curtains and it's pretty unsettling. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. There are a few drawbacks to this beach. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. The food was where the disappointment came. The Excellence resorts are known for their impeccable service and the Riviera Cancun location is no different. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Six meandering pools wind through their grounds. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. By clicking Accept, you consent to the use of ALL the cookies. Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 It was nice having our own private area where we could switch off and read a book. See more questions & answers about this hotel from the Tripadvisor community. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. The atmosphere in Las Olas was also buzzing, which always adds to the experience. Entertainment and hospitality went above and beyond. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. So, is it safe to take a taxi in Cancun? housekeeping team cleaned twice a day, and we always had fresh towels. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced.

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